Privacy, personal data and cookie policy
How www.hotelasistant.com processes your personal data and which cookies it uses. Last updated: 13 November 2026.
1. Data controller
This website is operated by Rewola Yazılım San. Tic. Ltd. Şti., the company that develops HotelAsistant (“we”). We act as the data controller under the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where it applies, the EU General Data Protection Regulation (GDPR).
Address: Pınarbaşı Mah. Hürriyet Cad., Akdeniz Üniversitesi Antalya Teknokent Ar-Ge 4 Binası No: 3G/102, 07070 Konyaaltı, Antalya, Türkiye · Phone: +90 546 907 80 87 · Email: [email protected]
2. Which data we process
- Demo and free-trial requests: your full name, company, work email, phone number (optional), your message and the option you choose (demo or free trial).
- Technical data sent with a request: IP address, browser, operating system, device type and preferred browser language. We use these to prevent spam and abuse.
- Analytics data (only with your consent): pages viewed, approximate location, device and browser information, collected by Google Analytics 4.
- Security and delivery data: our content delivery and security provider Cloudflare processes connection data such as the IP address to deliver the site and protect it against attacks.
3. Purposes and legal grounds
- Answering your demo or trial request and contacting you about it: taking steps at your request before a possible contract, and our legitimate interest (KVKK art. 5/2-c and 5/2-f; GDPR art. 6/1-b and 6/1-f).
- Keeping the site secure and preventing abuse: our legitimate interest (KVKK art. 5/2-f; GDPR art. 6/1-f).
- Measuring and improving the site with analytics cookies: your explicit consent, which you can withdraw at any time (KVKK art. 5/1; GDPR art. 6/1-a).
- Meeting legal obligations: where the law requires it (KVKK art. 5/2-ç; GDPR art. 6/1-c).
4. Who receives your data
Demo requests are delivered to our team’s company mailbox through our own mail service. We do not sell your data and do not share it for advertising. Service providers that support the site: Cloudflare, Inc. (delivery and security) and, only if you accept analytics cookies, Google Ireland Ltd. / Google LLC (Google Analytics). These providers may process data outside Türkiye, including in the United States; such transfers are made under KVKK art. 9 and the safeguards the providers offer.
5. How long we keep it
We keep demo and trial requests for as long as needed to answer them and to follow up our business relationship, and then delete or anonymise them, unless the law requires us to keep them longer. Google Analytics data is kept for the retention period set in our Analytics account (at most 14 months).
6. Cookies and similar technologies
| Name | Purpose | Duration | Type |
|---|---|---|---|
| ha_cs | Protects the demo form against forged submissions (security token) | 1 day | Strictly necessary |
| ha_lead | Counts a successfully sent demo request once in analytics | 10 minutes | Strictly necessary |
| ha_consent_v1 (browser storage) | Remembers your cookie choice | Until you clear it | Strictly necessary |
| __cf_bm (set by Cloudflare only when needed) | Bot protection and secure delivery | Up to 30 minutes | Strictly necessary |
| _ga, _ga_* | Google Analytics: distinguishes visits and measures site use | Up to 2 years | Analytics (only with consent) |
We do not use advertising cookies. Google Analytics is only loaded after you click “Accept”; before that, or if you decline, no request is sent to Google and no analytics cookie is set. You can change your choice at any time with the “Cookie preferences” button at the bottom of every page, or delete cookies in your browser settings.
7. Your rights
Under KVKK art. 11 (and, where it applies, GDPR art. 15–22) you can ask whether your data is processed, request information and a copy, ask for correction or deletion, object to processing, withdraw your consent and claim compensation for unlawful processing. You can also complain to the Turkish Personal Data Protection Authority or your local supervisory authority.
To use your rights, email us at [email protected], send a signed written request to the address above or call us on +90 546 907 80 87. We answer within 30 days at the latest.
8. Changes
We may update this policy when the site or the law changes. The date at the top shows the latest version.